Privacy Policy

The Secret Sax Party (operated by The Showtime Group Ltd)

Our Privacy Promise

We are committed to protecting your privacy and handling your personal data properly, transparently and securely.

We will always:

• Be clear about what information we collect and why
• Only use your data to deliver the service you expect
• Give you control over how we contact you
• Never sell your data to third parties
• Keep your data safe and up to date
• Ensure anyone working on our behalf meets the same standards

Who We Are

Data Controller: The Showtime Group Ltd
Registered Office: Ground Floor, Bell House, Seebeck Place, Knowlhill, Milton Keynes MK5 8FR
Company Number: 10084790

For any privacy queries, contact:
privacy@theshowtimegroup.com

What This Policy Covers

This policy explains how we collect, use and protect your personal data when you:

• Buy tickets or make a booking
• Visit our website
• Sign up for updates or marketing
• Contact us directly
• Interact with our advertising or social media

By using our website or services, you agree to how we use your data as described here.

What Information We Collect

We collect only the information we need to deliver your experience.

Information you provide

• Name
• Email address
• Phone number
• Billing address
• Booking and ticket details
• Preferences for marketing communications
• Any enquiries or feedback

Information collected automatically

• IP address
• Device and browser type
• Pages visited and time spent
• Referral source (e.g. Google, Facebook, email campaign)

This helps us improve the website and understand what’s working.

Payments

Ticket purchases made via our own site directly are processed through secure third-party provider FuseMetrix Group Ltd with Dojo providing payment services.

We do not store your full card or bank details.

How We Use Your Information

We use your data to:

1. Deliver your booking

• Process ticket purchases
• Send confirmations and event details
• Manage entry and customer support

2. Communicate with you

• Send important service updates (these are not marketing)
• Respond to enquiries

3. Marketing (only if permitted)

• Send emails about upcoming shows or related events
• Promote similar experiences you may be interested in

You can unsubscribe at any time using the link in emails.

Legal Basis for Processing

Under UK GDPR, we rely on:

• Contract – to fulfil your booking
• Legitimate interests – to improve our services and promote similar events
• Consent – for marketing where required

Who We Share Your Data With

We do not sell your data.

We may share it with trusted providers only where necessary, including:

• Ticketing platforms
• Payment processors
• Email and marketing systems
• Advertising platforms (e.g. Meta, Google)
• IT and website providers

All partners are required to handle your data securely and in line with UK GDPR.

We may also disclose data if required by law.

Marketing & Advertising

We may use your data to show you relevant adverts online.

This can include:

• Retargeting ads on Facebook, Instagram, Google
• Audience matching (so you see relevant event promotions)

You can control this through your ad settings on those platforms.

Cookies

We use cookies to make the site work properly and improve performance.

This includes:

• Essential cookies (site functionality)
• Analytics cookies (e.g. Google Analytics)
• Advertising cookies (e.g. Meta Pixel)

Cookies do not directly identify you.

You can manage or disable cookies via your browser settings.

Data Security

We take security seriously and use appropriate measures to protect your data.

However, no internet transmission is completely secure, so any data shared is at your own risk.

How Long We Keep Your Data

We only keep your data for as long as necessary:

• Booking data, for legal and accounting requirements
• Marketing data, until you unsubscribe
• Enquiries, for customer service follow-up

Data is securely deleted when no longer needed.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to marketing
• Restrict or transfer your data

To exercise these rights, email: privacy@theshowtimegroup.com

You also have the right to complain to the Information Commissioner's Office if needed.

Third-Party Links

Our website may link to other websites. We are not responsible for their privacy policies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: April 2026